Privacy Policy – The Joe Residence

Last updated: January 2026

The Joe Residence is a licensed guesthouse operated in Malta, committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and Malta's Data Protection Act (Cap. 586).

We act as the data controller. Contact us at: The Joe Residence Triq Francis Zammit, St. Julian’s, Malta [email protected]

We primarily process data through the secure Lodgify platform (our booking and management system).

Personal Data We Collect

We collect only the data necessary for reservations and operations:

Name, email address, phone number, and postal address (optional)
Booking details (dates, property, number of guests, special requests)
Payment information (processed securely by external providers like Stripe; we do not store full card details)
Communication history (messages via booking forms or email)
ID/passport details (required for mandatory guest registration with Maltese authorities)

How We Use Your Data

We use your data to:

Manage bookings, confirmations, payments, and check-in/out
Provide customer support and send essential updates (e.g., arrival instructions)
Comply with Maltese legal obligations, including guest registration with the Malta Tourism Authority/police and eco-contribution tax reporting
Improve our services (anonymized where possible)

Legal Basis for Processing (GDPR)

Contractual necessity — To fulfill your booking and provide accommodation services
Legal obligation — For guest registration, tax, and tourism reporting under Maltese law
Consent — For non-essential communications (you can withdraw consent anytime via unsubscribe or contact)

Data Sharing

We share data only when necessary:

With Lodgify (our data processor, GDPR-compliant)
With integrated service providers (e.g., payment gateways, channel managers like Airbnb/Booking.com when connected)
With Maltese authorities (e.g., for guest registration and compliance)
In rare cases, if required by law (e.g., court order)

We do not sell your data or share it for marketing purposes.

Data Security

We use Lodgify's encrypted platform and industry-standard measures (e.g., SSL, access controls) to protect your data from unauthorized access, loss, or breach.

Data Retention

We retain data only as long as needed:

Booking and communication data
Records for legal/tax/tourism purposes (e.g., guest registration, eco-contribution) → Up to 5–6 years, in line with Maltese requirements

After this, data is securely deleted or anonymized.

Your Rights Under GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Erase data (where not required by law)
Restrict or object to processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with the Malta Information and Data Protection Commissioner (idpc.org.mt)

To exercise these rights, contact us via our website's Contact page or the details above.

Cookies

Our website uses essential cookies for functionality (e.g., booking engine). Analytics/marketing cookies require your consent. See our separate Cookie Policy for details.

Changes to This Policy

We may update this policy occasionally. Significant changes will be notified via email or on our website.

Thank you for trusting The Joe Residence, we value your privacy!